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Frequently Asked Questions

Q. [System error] – I am unable to open the account information page or proceed to the next page from the refund application page.

Q. [Domestic account] – I applied for a refund with a domestic account, but haven’t received it yet.

Q. [Domestic account] – I am unable to authenticate my refund account.

Q. [Domestic account] – I keep getting the “authentication failed” message even though my KWANGYA CLUB membership name is the same as the account holder’s name.

Q. [Domestic account] – I’m a foreigner, but I want to apply for a refund with a domestic account.

Q. [Weverse Shop Cash] – I applied for a refund via Weverse Shop Cash, but have not received the Weverse Shop Cash yet.

Q. [Offshore account] – I applied for a refund with an offshore account, but have not received it yet.

Q. [Offshore account] – I applied for a refund via the overseas refund site with a domestic account.

Q. [Offshore account] – I failed to collect my refund in time.

Common question

Q. Who is eligible for a refund?

Q. What is the refund method?

Q. What is the amount of the refund?

Q. What is the refund application period?

Q. When will the refund be issued?

Q. Is it possible to change the refund method I’ve chosen?

Q. After logging out of my SMTOWN account, I can only sign in again with the same account and not as another.